SHIPPING & RETURNS
Sincerely prides itself on our ability to provide FREE DELIVERY on all order regardless of the price. As an outlet we believe it is important for our customers to receive their products without having to fork out an extra expense. In the digital age, e-commerce is playing a pivotal role in the retail landscape. At Sincerely, we strive to give our customers the best online experience possible, and part of this promise is FREE DELIVERY for every customer regardless of their location.
Currently, 3-5 working days is the standard delivery time for mainland UK Orders, International Orders may take anywhere from 7-10 working days. In the future, we aim to offer a quicker service to better serve the needs of our community.
Return & Exchange Policy
In the situation that a product doesn't fulfil expectation Sincerely are willing to accept the product for a full refund. We expect the item to be returned in the condition it was received in, including any additional promotional content.
Refunds will be processed within 3-5 working days and will include the amount paid to send the package back to us.
Sincerely reserve the right to refuse a refund if we judge the item as inadequate for resale, this guarantees future customers receive the best standard of products whilst also ensuring Sincerely do not suffer for the loss of value in a product.